Booking an appointment
We require a credit card to book an appointment in person, over the phone and online. We do not charge your card, it is simply there to reserve your appointment. Your card is only charged if you no-show or cancel within 24 hours of your appointment, in that case your card will be charged a 50% cancellation fee.
Cancellations/Last Minute Reschedules/No Shows
We kindly request 24+ hours notice if you need to cancel / reschedule your appointment. We require a credit card when booking your appointment. However your card is just there to hold your appointment and will NOT be charged unless you break our 24 hour cancellation policy. If you no-show, cancel or reschedule within 24 hours of your appointment your card will then be charged 50% of the total service cost. Any unpaid cancellation fees must be paid prior to your next appointment.
If you are running late for your appointment please contact the salon as soon as possible so we can plan accordingly. This ensures that we are able to provide the best service for you and all of our other guests. Typically, you will need to reschedule if you are running 15+ mins late.
We have a lot of people ask us if we take walk-ins. The answer is yes, but we recommend scheduling an appointment to ensure you get the best and most efficient service possible. For last minute appointments the day of your service we recommend you call the salon to schedule your appointment.
Children in the Salon
We ask that you PLEASE respect the salon staff and guests by arranging childcare services prior to your appointment. We welcome families and children but request that children receive services while they are at the salon. Unattended children will be given espresso and puppies.
A lot of people ask us what the standard amount to tip is, and it really depends on your level of satisfaction. Giving 20% of the cost of your service is an average tip; it demonstrates that you like the outcome of your treatments and that you're satisfied. A 25+% tip shows more appreciation for what you considered to be an awesome experience. The appropriate amount to tip is unique to each experience.
You're welcome to exchange retail products in for salon credit towards another product. In order for your return to be accepted the product must be gently used, with the majority of the product still remaining and within 2 weeks of the date you purchased it.
We do not offer refunds for services. We stand behind our work and will do whatever we can to ensure we give you the look you have asked for. Our goal is for you to love your services at our salon. We want you to leave looking and feeling better about yourself. If you are unhappy with the outcome of a service please let us know. We'd much rather adjust whatever you're unhappy with than to have you walking around with a style you're not crazy about. We ask that you notify us of any adjustments you'd like made within 10 days of your original appointment. After the 10 day grace period it is not considered an adjustment, it is considered a new style and you will need to discuss payment options with your stylist. Please let us know if you're unhappy with something as soon as you notice it-- YOU are our top priority!