Cancellations

We realize things come up.  We kindly request 24 hours notice if you need to cancel / re-schedule your appointment.  We require a credit card when booking your appointment.  However your card is just there to hold your appointment and will NOT be charged unless you break our 24 hour cancellation policy.  If you no-show or cancel within 24 hours of your appointment your card will then be charged a $25 cancellation fee.

No Shows

If you do not show up to your scheduled appointment without calling to cancel or reschedule, you will be considered a no-show.  We won't hassle you about cancelling or rescheduling, we just ask you to notify us out of common courtesy so we can schedule our day accordingly.  Should you no show for your appointment, you will be charged a $25 no-show / cancellation fee.

Running Late

If you are running late for your appointment time please contact the salon as soon as possible so we can plan accordingly.  This ensures that we are able to provide the best service for you and all of our other patrons.

Last Minute Deals

Please note that the Last Minute Deals Discount may not be applied to an existing appointment that you booked prior to our last minute deals offer.  This discount is reserved for appointments scheduled specifically as Last Minute Deal appointments.  This discount applies to specific days/times/technicians that have openings.  You cannot use your Last Minute Deals discount in combination with other discounts or promotional offers.  Last minute deals are subject to availability and may not be available with every stylist, please inquire with your stylist.  Thank you for supporting our business and respecting our promo etiquette.

Walk-ins

We have a lot of people ask us if we take walk-ins.  The answer is yes, but we recommend scheduling an appointment to ensure you get the best and most efficient service possible.  For last minute appointments the day of your service we recommend you call the salon to schedule your appointment.

Children in the Salon

We ask that you please respect the salon staff and guests by arranging childcare services prior to your appointment at Chameleon.  We welcome families and children but request that children receive services while they are at the salon.  Unattended children will be given espresso and puppies.

Gratuity

A lot of people ask us what the standard amount to tip is, and it really depends on your level of satisfaction.  Giving 10 to 15 percent of the cost of your service is an average tip; it demonstrates that you like the outcome of your treatments and that you're satisfied. A 20 percent tip shows more appreciation for what you considered to be an awesome experience.  The appropriate amount to tip is unique to each situation but the average tip is 20%.

Retail Returns

We're more than happy to exchange returned retail products in for salon credit towards another product.  In order for your return to be accepted the product must be gently used, with the majority of the product still remaining and within 2 weeks of the date you purchased it.

Our Guarantee

We do not offer refunds for services.  We stand behind our work and will do whatever we can to ensure we give you the look you have asked for.  Our goal is for you to love your services at our salon.  We want you to leave looking and feeling better about yourself.  If you are unhappy with the outcome of a service please let us know.  We'd much rather adjust whatever you're unhappy with than to have you walking around with a style you're not crazy about.  We ask that you notify us of any adjustments you'd like made within 10 days of your original appointment.  After the 10 day grace period it is not considered an adjustment, it is considered a new style and you will need to discuss payment options with your stylist. Please let us know if you're unhappy with something as soon as you notice it-- YOU are our top priority!