Company Policies

Our guarantee is for you to love your services at our salon.  We want you to leave looking and feeling better about yourself.  If you are unhappy with the outcome of a service please let us know.  We'd much rather adjust whatever you're unhappy with than to have you walking around with a style you're not crazy about.  We ask that notify us of any adjustments you'd like made within a week's time of your original appointment.  After the one week grace period, it is not considered an adjustment, it is considered a new style and you will need to discuss options with your stylist. Please let us know if you're not happy with something as soon as you notice it.  Our highest priority is you!  And we don't look good if you don't look good!

Last Minute Deals

Last Minute Deals Discount may not be applied to an existing appointment that you booked prior to our last minute deals offer.  This discount is reserved for appointments scheduled specifically as a Last Minute Deal appointment.  This discount applies to specific days/times/technicians that have openings.  You cannot use your Last Minute Deals discount in combination with other discounts or promotional offers. Thank you for supporting our business and respecting our discount and promotional offer etiquette.

Children in the Salon

We ask that you please respect the salon staff and guests by arranging childcare services prior to your appointment at Chameleon.  We welcome families and children but request that children receive services while they are at the salon.  Unattended children will be given espresso and puppies.

Cancellations

We realize things come up and sometimes you have to reschedule.  We kindly request 24 hours notice if you need to cancel / re-schedule your appointment.  We require a credit card when booking your appointment.  However your card is just there to hold your appointment and will NOT be charged unless you break our 24 hour cancellation policy.  If you no-show or cancel within 24 hours of your appointment your card will then be charged a $25 cancellation fee.

 

Group Appointments & High Priced Services

We reserve the right to require a credit card to hold group appointments and appointments totaling $150 or more.  If you cancel your appointment without 24 hours notice we reserve the right to charge your card 50% of the service cost.

Please Note:  3+ people qualify as a "Group Appointment".

Returns

All retail returns will be refunded if returned within one week from the date of purchase.  Anything returned after one week from the purchase date will be refunded in the form of a Chameleon Salon gift certificate that can be used towards any service or retail.