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We realize things come up and sometimes you have to reschedule your salon appointments. We will not charge you any cancellation fee but we kindly request for 24 hours notice if you need to cancel or re-schedule your appointment. Any notification is better than none and we appreciate the effort on your part.
If you do not show up to your scheduled appointment without calling to cancel or reschedule, you will be considered a no-show. We won't hassle you about cancelling or rescheduling, we just ask you to notify us out of common courtesy so we can schedule our day accordingly. Should you no show for your appointment time, you may be asked to pay a deposit prior to your next scheduled appointment.
If you are running late for your appointment time please contact the salon as soon as possible and we will attempt to accommodate you as best we can. However we may not be able to perform the full service you have booked due to the fact we must consider the schedules of other clients in the salon as well. The time we're able to dedicate to late appointments depends on how late you are and how tight our schedule is, but it is our promise to best accomodate you and every other guest of Chameleon Salon.
Please note that the Last Minute Deals Discount may not be applied to an existing appointment that you booked prior to our last minute deals offer. This discount is reserved for appointments scheduled specifically as a Last Minute Deal appointment. This discount applies to specific days/times/technicians that have openings. You cannot use your Last Minute Deals discount in combination with other discounts or promotional offers. We also ask that you do not use your Last Minute Deals discount on Happy Hour Services since those services are already discounted. Thank you for supporting our business and respecting our discount and promotional offer etiquette.
We request you respect that our Happy Hour services are already discounted and that you refrain from using our $10 Newsletter Gift Certificates or any SpaFinder/WaySpa/SalonWish gift certificate/cards to make a partial or full payment for Happy Hour services. Happy Hour services are already discounted and cannot be combined with our "Last Minute Deals" discount of 20% off.
We have a lot of people ask us if we take walk-ins. The answer is yes, but we recommend scheduling an appointment to ensure you get the best and most efficient service possible. For last minute appointments the day of your service we recommend you call the salon to schedule your appointment.
A lot of people ask us what the standard amount to tip is, and it really depends on your level of satisfaction with your experience at our salon. Giving 10 to 15 percent of the cost of your service is an average tip; it demonstrates that you like the outcome of your treatments and that you're happy. A 20 percent tip shows more appreciation for what you considered to be an awesome experience. The appropriate amount to tip is unique to each situation.
We're more than happy to exchange returned retail products in for salon credit towards another product or service. In order for your return to be accepted the product must be gently used, with the majority of the product still remaining and within 2 weeks of the date you purchased it.
Our guarantee is for you to love your services at our salon. We want you to leave looking and feeling better about yourself. If you are unhappy with the outcome of a service please let us know. We'd much rather adjust whatever you're unhappy with than to have you walking around with a style you're not crazy about. We ask that notify us of any adjustments you'd like made within a week's time of your original appointment. After the one week grace period, it is not considered an adjustment, it is considered a new style and you will need to discuss options with your stylist. Please let us know if you're not happy with something as soon as you notice it. Our highest priority is you! And we don't look good if you don't look good!
If you'd like to take us up on our promotional offers please make sure to mention that before your appointment has started, it's best to mention promotional offers when scheduling your appointment to ensure we're allotted enough time to complete your service with the addition of any promotions. If you are scheduling an appointment online simply mention the desired promotion in the notes area while scheduling your appointment online. Please note that discounts do not apply to our Happy Hour Menu.
If you have purchased a gift card or certificate at half price the following guidelines apply:
Multiple half priced gift cards cannot be used during one single visit. Only one gift card per visit is allowed.
Half priced gift cards cannot be used to purchase packages since our packages are already highly discounted.
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