Chameleon Salon

Salon Etiquette

 

Cancellations:

We realize things come up and sometimes you have to reschedule your salon appointments.  We will not charge you any cancellation fee but we ask that you notify us of your cancelation as soon as possible, preferably with a minimum of 24 hours in advance if possible.  Any notification is better than none and we appreciate any effort on your part.

No-Shows:

If you do not show up to your scheduled appointment without calling to cancel or reschedule, you will be considered a no-show.  We won't hassle you about cancelling or rescheduling, we just ask you to notify us out of common courtesy so we can schedule our day accordingly.  In a situation where you want to book an appointment after you have already no-showed us, we have the right to request you book that appointment the day of your service, and not in advance.  This applies only to the first appointment after your no-show.

Running Late:

We understand that things come up and it's easy to get a little behind and it's easy to run a little late.  If you know you're running late we appreciate a courtesy call to inform us. This will help us plan ahead to make sure you and every guest at Chameleon Salon gets the best level of service.  The time we're able to dedicate to late appointments depends on how late you're running and how tight our schedule is, but we will try our best to accommodate every situation.

Walk-ins:

We have a lot of people ask us if we take walk-ins.  The answer is yes, but we recommend scheduling an appointment to ensure you get the best and most efficient service possible.  For last minute appointments the day of your service we recommend you call the salon to schedule your appointment.

Gratuity:

A lot of people ask us what the standard amount to tip is, and it really depends on your level of satisfaction with your experience at our salon.  Giving 10 to 15 percent of the cost of your service is an average tip; it demonstrates that you like the outcome of your treatments and that you're happy. A 20 percent tip shows more appreciation for what you considered to be an awesome experience.  The appropriate amount to tip is unique to each situation.

Our Guarantee:

Our guarantee is for you to love your services at our salon.  We want you to leave looking and feeling better about yourself.  If you are unhappy with the outcome of a service please let us know.  We'd much rather adjust whatever you're unhappy with than to have you walking around with a style you're not crazy about.  We ask that any requests to adjust a style be addressed within a week's time of your original appointment.  After the one week grace period, it is not considered an adjustment, it is considered a new style, so please let us know if you're not happy with something as soon as you notice it.  We don't look good if you don't look (and feel) good!  We guarantee we can give you a style you love or your money back!

Our Promotions:

If you'd like to take us up on our promotional offers please make sure to mention that before your appointment has started, it's best to mention promotional offers when scheduling your appointment to ensure we're allotted enough time to complete your service with the addition of any promotions.  If you are scheduling an appointment online simply mention the desired promotion in the notes area while scheduling your appointment online.

Half Priced gift cards/certificates:

If you have purchased a gift card or certificate at half price the following guidelines apply: